Facilitator:
Esther Dyson
Host:
Tim Smart – President, BT Global Services, UK
Panellists:
Libby Sartain – Senior VP, Human Resources and Chief People Yahoo!;
Colonel Jim Bowden – Director of Manning, UK Army;
Emily Duncan – Vice President, Culture & Diversity, Hewlett-Packard Company;
Tatyana Kanzaveli – Director of Sales, Luxoft
Event:
Live broadcast from Palo Alto, CA. Online participation across global virtual panel
Date:
Wednesday, 14th February, 2007 – 16.00hr GMT; 08:00hr PST
Duration:
1 hour
Overview
It's universally acknowledged that an effective modern company
should consist of a diverse leadership team and workforce.
Homogenous groups tend to have limited perspectives while a
diverse board is able to consider questions from a much greater
variety of points of view. As a result, they can deliver more
informed decisions that serve the broadest set of stakeholders.
In addition, a workforce that is made up from a wide range of
social and ethnic groups is able to draw from the best available
individuals across the board, rather than from just part of the
employable population.
But how does diversity work in practice?
What's the best way for a company to meld a diverse workforce into a
strong corporate culture? And how can people from different cultures
and temperaments work effectively in close-knit, productive teams?
There are other key questions to consider, too. For example, how can
the prejudices of employees be overcome? What approaches do leading
corporations use, and what challenges do they face? Join us to find out.
After you have watched this edition of BT's Big Thinkers, join the discussion online. [Click here]

Esther Dyson
Esther Dyson (born in Zurich, Switzerland) is a noted expert and philosopher
in the field of emerging digital technology. Esther specialises in analysing the
impact of emerging technologies and markets on the economy and society.
Esther brings a unique set of talents and experiences to her role as moderator
of this series. With a BA in economics at Harvard and five years' experience on Wall
Street, she is trained to recognize the power and the flaws in any business model.
With 23 years of experience writing the high-tech newsletter Release 1.0 and two
years as chairman of ICANN, the agency that sets policy for the Internet's domain
name system, she is completely at home with the new economy (and has investments
in many start-ups including Google to prove it).
Finally, as moderator of the PC Forum conference for 23 years, she is comfortable
engaging titans of industry with thought-provoking questions that generate new
insights both for the audience and for the titans themselves.
Tim Smart, President, BT Global Services, UK
Tim Smart is President of BT Global Services UK, and
is accountable for all services
provided by BT to Government and
large business in the UK. His
particular focus is on the flawless
execution of large contracts,
and he is most proud of the part
that BT is playing in Connecting
for Health, the World's largest
civilian IT project. Having been
instrumental in winning that business
for BT, Tim is accountable to
the BT Board and to the NHS for
BT's performance.
Prior to this role,
Tim has most recently been accountable
for defining the Group’s
networked IT Services Strategy,
and for rebuilding BT’s
global product and sales capability
after the closure of Concert,
the joint venture with AT&T,
which Tim led at the invitation
of the BT Board. In 1999, Tim
was the interim CEO at Telfort,
BT’s fixed and mobile company
in Holland. Since joining BT in
1989, he has been in leadership
positions in a number of major
change programmes, including Per
Second Pricing and the London
Code Change in 1990.
Prior to joining BT, Tim spent
10 years with Shell post graduation
in Economics in a variety of roles
both in the UK and overseas.
Libby Sartain, Senior Vice President, Human Resources and Chief People Yahoo!
Libby Sartain is responsible for leading Yahoo! Inc.'s global human resources efforts
and managing and developing the human resources team. She focuses on attracting, retaining,
and developing Yahoo!'s employees who promote and strengthen the company culture, as well
as represent the powerful Yahoo! brand. In 2006, Fortune Magazine named Yahoo! one of the
100 Best Companies to Work for in America.
Prior to joining Yahoo! in August 2001, Libby was "vice president of people" at Southwest
Airlines, where she led all human resources functions including employment, training,
benefits and compensation. She also played a key role in developing an employment brand
strategy, which helped double employee growth in six years and fostered the company's
reputation as a leading employer of choice and one of the most admired companies in
America. Libby also served as chairman of the Society for Human Resource Management
in 2001 and was named fellow of the National Academy of Human Resources in 1998. She
holds an MBA from the University of North Texas and a BBA from Southern Methodist University.
Libby co-authored HR from the Heart: Inspiring Stories and Strategies for Building the
People Side of Great Business (AMACOM) as well as Brand from the Inside: Eight Essentials
to Connect Your Employees to Your Business (Josey-Bass).
Colonel Jim Bowden, Director of Manning, UK Army
As Director of Manning for the British Army, Colonel Jim Bowden is responsible
for all aspects of manning and HR policy for the Army, which has over 100,000
personnel. Colonel Bowden provides a unique and interesting perspective on
supporting a culture capable of functioning in diverse and challenging circumstances.
In his present role, Jim Bowden is responsible for ensuring that the Army has
sufficient manpower for its current commitments, and future plans. He's recently
developed the Army Retention Strategy and worked with the UK's National Audit
Officer to assess the impact of operations on people.
Colonel Bowden is a Former Royal Engineer. He has commanded an Engineer Regiment
and in his career has served in variety of roles including with bomb disposal and
armoured units. He has also been an instructor at the Staff College, which trains
the top 2% of officers from all three services at their career mid-point.
Jim is married to Susan, a teacher, and has two young children. He lives in Wiltshire, England.
Emily Duncan, Vice President, Culture & Diversity, Hewlett-Packard Company
Emily Duncan has been working on behalf of HP people for over 20 years in a variety of HR and diversity-related
leadership roles. In 2004, she was appointed to her current position, vice president of Culture & Diversity. She
is responsible for stewardship of HP's long-held commitment to diversity and a culture of inclusion – a key
differentiator for HP in serving more than one billion customers in more than 170 countries on six continents.
She leads a wide range of company-wide programs and initiatives that support, drive and influence HP's diversity
philosophy, strategy, goals, customer relationships and business results. Emily and her global team work, in
partnership with HP business leaders and employees across the world, to create and maintain a diverse, inclusive
work environment with a focus on expanding employee engagement and involvement at all levels. Additionally, she
manages HP's Voice of the Workforce (VoW) survey and action-planning process.
Emily is recognised as a visionary catalyst for many of HP's pioneering diversity "firsts". She led the worldwide
initiative that defined and published the first set of HP's Business Reasons for Diversity and Inclusion;
developed company-wide diversity priorities and goals, and established a Diversity and Inclusion Leadership
Committee comprised of HP senior leaders from each of HP's businesses worldwide. She also opened the way for
HP to be a leader in adding gender identity/expression to the company non-discrimination and harassment-free
policies, as well as, to be one of the first companies to offer Domestic Partner Benefits. Emily's conviction
to strengthen and renew HP's commitment to diversity and inclusion has resulted in innovations such as diversity
and inclusion eLearning for employees using "virtual classroom", expanding the company's Work-Life policies worldwide,
and developing the "best work environment" initiative that revitalised HP's personal conduct policies and practices –
including reaffirming the company's widely regarded 'Open Door Policy'.
Under Emily's leadership, HP now sponsors more than 60 Employee Resource Groups (ERGs) that serve as "HP brand champions,"
engaging in customer-focused activities and contributing to HP's business goals. HP's ERGs worldwide cover many core dimensions
of diversity, including women, African-American, Asian, Hispanics, people with disabilities, and gay, lesbian, bisexual and
transgender employees.
She holds a bachelor's degree in education and a master's degree in counselling from University of Northern Colorado.
Tatyana Kanzaveli, Director of Sales, Luxoft
Tatyana Kanzaveli is a Senior Software Sales and Business Development Executive.
Educated at Baku University in Azerbaijan, she is currently Sales Director for
Luxoft, a global software development company.
She is well-used to operating within a global company with a highly diverse cultural
mix as Luxoft staffs its teams from the deep IT talent pools available throughout Eastern
Europe. The organisation's headquarters in Russia reflect the make-up of the company while
it also has major offices in the US, UK and the Ukraine.
Tatyana is moving perceptions of outsourced IT away from the simple 'bottom line' focus
under the strapline, 'we're not cheaper, we're better'. She uniquely positioned to understand
the benefits and intricacies of introducing diversity through her personal and professional background.
Following her upbringing and education within Eastern European, Tatyana has gained experience
within several organisations such as PriceWaterhouseCoopers (where she spent over six years in
the Management Consulting Division) and Viquity (where she developed and executed complex sales
deals in the Enterprise Software space to Global 1000 companies).