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Technology today
White papers
Assuring the promise of converged networking: Building an application assured infrastructure
Business continuity management in the digital networked economy - ensuring business continuity in the extended enterprise
Can Europe’s governments manage identity?
Compliance & risk mitigation - effective management of operational risks in financial services institutions
Consumer privacy and an effective CRM strategy
Customer experience – hype or help?
Embracing open innovation
From agent to expert: the future of the contact centre advisor
Hosted voice services
Managed Security Monitoring: network security for the 21st century
Managed security services: Discovering the true cost of ownership
Managing security in converged networks - assuring service in the digital networked economy
Re-engineering enterprise security
The digital networked economy
Unified Communications and Collaboration
Research
BT Fusion - fixed-mobile convergence joined-up telephony for business
Corporate security and identity management – behaviour and practices
Customer care
Daily Telegraph special report: Convergence
Daily Telegraph special report: Finance
Daily Telegraph special report: Oil and gas 1
Daily Telegraph special report: Oil and gas 2
Daily Telegraph special report: Retail
Daily Telegraph special report: Sustainability
Economist Intelligence Unit: Companies without borders
Extranets uncovered
Integrating back office and online systems
Open up your business with online order tracking
Overcoming applications ignorance
Planning and delivering successful mergers & acquisitions in the digital networked economy
Privacy in the digital networked economy
Security and the SME
Sell more with effective online customer service
Staying safe in the online market place
Survey on email management. Approaches to security and compliance in the finance industry
The promise of integrated communications - constant presence, continuous collaboration
Transforming enterprise communications
Understanding convergence
Unlocking business value from effective operational risk management
Voice and data convergence hits the mainstream
Web accessibility
Wi-Fi security
Webcasts
An introduction to the 21CN - doing more, getting more
Ben Verwaayen CEO BT, World Investment Conference, La Baule
BT's 21CN update
BT's Big Thinkers: Empowering small businesses, San Francisco
BT's Big Thinkers: Google – model of a modern company, Palo Alto, CA
BT's Big Thinkers: Real-world. Real-time: can the web deliver?, New York
BT's Big Thinkers: The Indian economy – customer & competitor, Bangalore
BT's Big Thinkers: The paradox of choice, New York
Convergence - making it simple, making it real
Convergence in the digital networked economy
Enabling right time customer interactions
Ensuring IT meets business priorities with AAI
Ensuring security & managing risk
First steps to convergence
Fixed mobile convergence
Gain competitive advantage in business with BT's 21CN
Helping you create your 21st Century ICT roadmap
Maria Pardee CIO BT Retail, CIO Strategies Forum, Monte Carlo
Securing your business for the future
Securing your fixed to mobile infrastructure
Stefan Van Overtveldt, VP, IT Transformation BT, Gartner, Cannes
The gateway to full convergence
Thriving in the digital networked economy
WEF Regional Summits: India 2006
Multimedia
Library
An introduction to the 21CN - doing more, getting more
Assuring the promise of converged networking: Building an application assured infrastructure
Ben Verwaayen CEO BT, World Investment Conference, La Baule
BT Fusion - fixed-mobile convergence joined-up telephony for business
BT's 21CN update
BT's Big Thinkers: Empowering small businesses, San Francisco
BT's Big Thinkers: Google – model of a modern company, Palo Alto, CA
BT's Big Thinkers: Real-world. Real-time: can the web deliver?, New York
BT's Big Thinkers: The Indian economy – customer & competitor, Bangalore
BT's Big Thinkers: The paradox of choice, New York
BT's Big Thinkers: The paradox of choice, New York
Business continuity management in the digital networked economy - ensuring business continuity in the extended enterprise
Can Europe’s governments manage identity?
Compliance & risk mitigation - effective management of operational risks in financial services institutions
Consumer privacy and an effective CRM strategy
Convergence - making it simple, making it real
Convergence in the digital networked economy
Corporate security and identity management – behaviour and practices
Customer care
Customer Experience – Hype or Help?
Customer experience – hype or help?
Daily Telegraph special report: Convergence
Daily Telegraph special report: Finance
Daily Telegraph special report: Oil and gas 1
Daily Telegraph special report: Oil and gas 2
Daily Telegraph special report: Retail
Daily Telegraph special report: Sustainability
Economist Intelligence Unit: Companies without borders
Embracing open innovation
Enabling right time customer interactions
Ensuring IT meets business priorities with AAI
Ensuring security & managing risk
Extranets uncovered
First steps to convergence
Fixed mobile convergence
From agent to expert: the future of the contact centre advisor
Gain competitive advantage in business with BT's 21CN
Helping you create your 21st Century ICT roadmap
Hosted voice services
Integrating back office and online systems
Managed Security Monitoring: network security for the 21st century
Managed security services: Discovering the true cost of ownership
Managing security in converged networks - assuring service in the digital networked economy
Maria Pardee CIO BT Retail, CIO Strategies Forum, Monte Carlo
Open up your business with online order tracking
Overcoming applications ignorance
Planning and delivering successful mergers & acquisitions in the digital networked economy
Privacy in the digital networked economy
Re-engineering enterprise security
Securing your business for the future
Securing your fixed to mobile infrastructure
Security and the SME
Sell more with effective online customer service
Staying safe in the online market place
Stefan Van Overtveldt, VP, IT Transformation BT, Gartner, Cannes
Survey on email management. Approaches to security and compliance in the finance industry
Sustainable development is vital for the success of modern business
The digital networked economy
The gateway to full convergence
The promise of integrated communications - constant presence, continuous collaboration
Thriving in the digital networked economy
Transforming enterprise communications
Understanding convergence
Unified Communications and Collaboration
Unlocking business value from effective operational risk management
Voice and data convergence hits the mainstream
Web accessibility
WEF Regional Summits: India 2006
Wi-Fi security
Glossary
Events
BT's Big Thinkers
World Economic Forum
Worldwide events
Solutions
Convergence
Security
Customer service
Case studies
Featured case studies
Case studies library
AA: Outsourcing solution keeps national motoring organisation ahead of its competitors
Amadeus: Digital marketplace keeps the industry moving
Orwell Housing: BT IP Clear sends housing association’s service delivery soaring
DGB Rechtsschutz: BT managed network service helps German
Dystar: World wide MPLS network ensures bright future for Textile Dyes Global market leader
P&O Ferries: Virtual European call centre for ferry operator
Panasonic Electric Works Europe: Network sparks change for electronics manufacturer
Team Trackers: A combination of BT Contact Centre Service, BT Multimedia Contact Centre, BT Voice Port – and an MPLS platform – provides a turnkey CRM solution for Team Trackers
Major League Baseball: MLB Advanced Media increases its global audience with 24*7 online US baseball coverage using BT Managed Mediastream
ABN Amro Sailteam: Networked IT services from BT help TEAM ABN AMRO to communicate in its quest to win the Volvo Global Ocean Race
Muller: BT Remote Access is a recipe for productivity gains and cost savings for Müller’s sales force at home and abroad
Fiera di Vicenza: Fiera di Vicenza partners with BT Albacom to optimise business performance and create the largest Wi-Fi network in northeast Italy
RSI: Operational risk compliance assured for Spanish banking organisation
RTL Nederland: RTL Nederland exploits new interactive revenue opportunities
Samenwerkende Dirk van den Broek: IP powers growth for Dutch retailer
Staples: BT ensures office supplier’s network is never stationary
TNT Express: Outsourced customer service excellence
Bank of New York: International bank surpasses regulators’ operational risk expectations
Cardiff Council: Capital moves ever faster with a BT high-speed network
CJIT: Providing wireless and remote working to Government-specified security levels
Eden Project: Paradise found in managed ICT services
First Choice Holidays: Network consolidation brings top travel company optimal communications and cost control
Friends Provident: Leading UK financial services company meets core commercial objectives with IP Telephony
FT: Leading edge network technology supports global growth for top newspaper
G8 Summit: World leading secure internet services
Hilton UK and Ireland: Fast, no-strings broadband in hotel foyers with BT Openzone
Interflora: Flowers in hours through application hosting
Lyreco: IP contact centre solution boosts B2B business
Norwich & Peterborough Building Society: Regulatory compliance and improved customer service at reduced cost
Prudential: Prudential’s new BT Queue Management System increases customer satisfaction
Remploy: Empowering employment opportunities
Reuters: Smart move for the world’s largest news agency
Rotherham Council: Transforming council operations and delivering one-stop citizen services
Royal Mail: Networked IT services play a key role in national postal service transformation
TD Waterhouse: Investors get instant automatic access to share price information
Visa CEMEA: Shaping new markets in the digital network economy
Wyeth: Resilient SCM solution ensures business continuity
Chivas Brothers: IP Clear supports spirited convergence strategy
SABMiller: The best mixer…bar none
Purple Parking: New IP-based call centre solution boosts bookings and enhances traveller services
FIEGE UK: Logistics specialist delivers enhanced customer experience
Four Seasons: BT helps Four Seasons Health Care transform its company-wide communications
PPL: Helping small businesses stay safe online
Laing O' Rourke: Major construction group uses groundbreaking automated asset control system
ITV: Broadcaster delivers its vision with IP
ADAE: French government leads Europe with a meta-directory
Suffolk Constabulary: Converging on crime
Tescos: Playing host to the world’s largest online grocery service
Lewisham College: Hosted CRM supports development of education business
Repsol: Flexible connections cut Repsol YPF’s networking costs and enable new applications
Aberdeen City Council: Insuring against system failure protects public service
DCSA: Leading the pack with alternative ways of working
HBOS: Insurer sharpens customer service
Doncaster West PCT: Network-based Application Service Provision model revolutionises Primary Care Trust
Central Lancashire NHS: Central Lancashire leads the way in NHS convergence
Harveys: A BT hosted voice embark VPN provides a gateway to convergence
Rotherham: Metropolitan Borough Council
First Group: Outsourcing enables transportation service provider to win more business, faster and at reduced cost
Saint-Gobain: Building supplies giant makes dramatic call cost savings
Pershing Limited: Leading financial services outsourcing solutions provider gains competitive advantage with enhanced disaster recovery arrangements
Video case studies
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Cisco
Dystar
HBOS
Liverpool City Council
Ministry of Defence
National Rail Enquiries
O2
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Team Tracker
Visa CEMEA
ITV
UK Government
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Sherwood Forest Hospitals
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